In many cases the customer is already sold – your job is to engineer the deal.
I was visiting a friend in Colorado who really wanted to buy a new BMW. She was ready to trade in her old car, she had the money, good credit—everything. So I suggested that we go look at the cars. The BMW dealer had the perfect car — red, convertible, and loaded. The salesman was very nice, gave us the keys, and told us to enjoy ourselves. After driving around for a while, she obviously didn’t need to be conv…
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Added by Burke Franklin on November 4, 2008 at 11:10am —
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